At Makeitshinee, we want every package to arrive as expected. Please review this policy before placing an order.

Returns

Returns are accepted within 30 calendar days of delivery.

To qualify for a return, the item must be:

• Unused, unwashed, and undamaged.
• Free from stains, odors, pet hair, or other signs of use.
• Returned with the original tags, accessories, keyring, and packaging.
• Accompanied by the order number or proof of purchase.

Returns that do not meet these conditions may be rejected or subject to a reduction in the refund amount.

Starting a Return

Contact makeitshinee@outlook.com before sending an item back. Include:

• Your full name.
• Order number.
• Item being returned.
• Reason for the return.
• Photographs if the item is damaged, defective, or incorrect.

Approved returns must be shipped to the address provided by customer service. Items sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of preference, size, color, duplicate purchase, or change of mind.

We will cover reasonable return shipping costs when:

• The wrong product was delivered.
• The item arrived damaged.
• The item has a confirmed manufacturing defect.
• An error was made while fulfilling the order.

Original shipping fees are non-refundable unless the return resulted from our error or applicable law requires otherwise.

Use a trackable shipping service. We are not responsible for return packages lost or damaged during transit.

Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on the payment provider or financial institution.

Refunds may exclude:

• Original shipping charges.
• Return shipping charges.
• Gift wrapping or other non-refundable services.
• Any reduction in value caused by use, damage, missing parts, or improper handling.

Damaged, Defective, or Incorrect Items

Inspect the order promptly after delivery. Report damaged, defective, incomplete, or incorrect items within 7 calendar days of delivery.

Send clear photographs of:

• The product.
• The defect or damage.
• The shipping package.
• The shipping label.

After review, we may provide a replacement, refund, store credit, or another appropriate solution. Minor differences in color, stitching, shape, or texture that are normal for plush products are not necessarily manufacturing defects.

Exchanges

Direct exchanges are subject to product availability.

The fastest exchange method is to return the eligible item and place a separate order for the preferred product. Replacement shipping charges may apply unless the exchange is required because of our error or a confirmed defect.

Non-Returnable Items

The following items are not eligible for return unless damaged, defective, or otherwise protected by applicable law:

• Used, washed, stained, altered, or damaged products.
• Items missing original tags or components.
• Personalized or customized products.
• Gift cards.
• Clearance or final-sale merchandise.
• Promotional items provided at no charge.
• Items returned after the stated return period.

Order Cancellations

Orders may be cancelled before processing or shipment by contacting makeitshinee@outlook.com.

Cancellation is not guaranteed once fulfillment has started. After shipment, the standard return process applies.

Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect the shipment may be refunded after deducting original shipping, return shipping, and carrier charges.

Customers are responsible for checking that the shipping address is complete and accurate before submitting an order.

Lost or Stolen Packages

Report packages marked as delivered but not received to makeitshinee@outlook.com and the shipping carrier.

We will assist with available carrier documentation, but we are not responsible for theft or loss after confirmed delivery unless required by applicable law. Replacement or refund decisions will depend on the carrier investigation and the circumstances of the claim.

Gifts

Refunds are issued to the original purchaser and original payment method. Gift recipients may be eligible for store credit when valid proof of purchase is provided.

Legal Rights

This policy does not exclude, restrict, or replace any non-waivable consumer rights provided by applicable law. Requirements differ by location. For example, European Union rules generally provide qualifying online consumers with a 14-day withdrawal period, subject to legal exceptions. 

Return policies should clearly disclose return eligibility, refund terms, deadlines, responsibility for return shipping, and any applicable fees. 

Contact

Makeitshinee
Email: makeitshinee@outlook.com
Return address: Provided after return approval
Customer service hours: Mon - Fri 9am - 5pm EST